Softlogic is a highly diversified group of companies with over 4800 employees in Sri Lanka and Australia and an annual turnover of approximately US$150 million. With a diversified portfolio of businesses, the Softlogic Group is one of the most diversified, conglomerates in the country.

We have built strong, sustainable market –leading positions in a range of high-growth sectors, including IT, Telecommunications, Health Care, Retail, Financial Services, Automobiles and Leisure.  

While benchmarking a strong global presence, we place a high emphasis on instilling employees with integrity professionalism and pro-activeness while creating a highly competent workforce. As a member of Softlogic, you will have invaluable scope for career advancement as well as the opportunity to follow your passion amongst seasoned professionals in respective industries. 

Customer Care Executive

Job Profile
    Deal directly with customers either by telephone or face to face.
    Respond promptly to customer inquiries.
    Handle and resolve customer complaints.
    Obtain and evaluate all relevant information to handle inquiries and complaints.
    Keep records of customer interactions and transactions.
    Record details of inquiries, comments and complaints.
    Record details of actions taken.
    Manage administration.
    Communicate and coordinate with internal departments.
    Follow up on customer interactions.

Education and Experience
    Qualified in G. C. E. A/L.
    Knowledge of MS office applications.
    Ability to speak English and knowledge of Tamil would be an added advantage.
    Fluency in computer type setting.
    Knowledge of administrative procedures would be an added advantage.
    Should be a person with high interpersonal and analytical skills, a self starter who can work with minimum supervision.

The above position exists at the Consumer Electronic Servicing Division of Uni Walkers (Pvt) Ltd, a fully owned subsidiary of Softlogic Holdings PLC.
Email : hr@softlogic.lk