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Customer Service Team Leader - Jobs4u
http://www.sri-lanka.jobs-career-employment.com/articles/1542/1/Customer-Service-Team-Leader---Jobs4u/Page1.html
By Sri Lanka Job Bank
Published on 01/14/2012
 
Act as an important link between the client and the operations team. Attend client calls, interact with clients frequently, manage job queues and communicate feedback to operations team. Recognize performance and behavioral problems in team and act proactively to ensure productivity is unhampered.

Our client a leading & well reputed BPO in Colombo who deal with international clients are looking for a suitable candidate for the above position.

Description
Act as an important link between the client and the operations team. Attend client calls, interact with clients frequently, manage job queues and communicate feedback to operations team. Recognize performance and behavioral problems in team and act proactively to ensure productivity is unhampered.

Essential Qualifications
    Diploma / HND in Business Management
    Excellent communication & business writing skills
    Minimum of 1 to 2 years experience in Customer Services with team lead experience
    Proficiency in MS Office suite

Salary - 30,000 LKR
Shift timings - 6:30am-2:30pm / 8:30am - 5:30pm / 2:30pm - 10:30pm  /10:30pm - 6:30am
Roster - 24/7 with 1 day off (which would be any day within the week)
 
INTERVIEWS WILL BE HELD ON MONDAY!!!! HURRY UP AND APPLY.. DONT MISS THE CHANCE TO WORK FOR A WELL REPUTED ORGANIZATION!!!

Please email us your CV's to jobs@jobs4u.lk at your earliest